What types of pet food products do you focus on?
We mainly provide solutions for high-quality pet food, with a key focus on pet wet food (e.g., formulas for senior pets, puppies/kittens). We also offer carefully curated dry pet food and functional pet treats.
How is the quality and safety of the pet food ensured?
Our factory is certified by ISO, HACCP, and other standard certificates. Every product undergoes multi-layered checks: from ingredient selection to pre-delivery testing by third-party professional labs.
Is it possible to customize pet food formulas or packaging?
We offer product adaptation support. Based on your needs, we can refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match your target market.
Are raw materials sourced from reliable suppliers?
Yes. Partner facilities are required to use raw materials from qualified suppliers with traceability records covering meat, grains, and additives to ensure nutrition and safety.
What is the typical delivery time after order confirmation?
For most markets, logistics are coordinated to deliver within 4–8 weeks post-production and quality inspection, depending on location and order volume.
What kind of after-sales support is provided?
If you encounter issues such as product damage or quality concerns, our team will respond within 24 hours to resolve problems, including arranging replacements or refunds.
Petra Pet
