❓ Frequently Asked Questions
What types of pet food products do you focus on?
We mainly provide solutions for high-quality pet food, with a key focus on pet wet food (e.g., formulas for senior pets, puppies/kittens). We also offer carefully curated dry pet food and functional pet treats, all tailored to meet global pet owners' needs.
How is the quality and safety of the pet food ensured?
Our facility is certified by ISO, HACCP, and other standard certificates for pet food. Every product undergoes multi-layered checks: from ingredient selection and in-production oversight to pre-delivery testing by third-party professional labs, ensuring safety and nutritional compliance.
Is it possible to customize formulas or packaging?
Yes, we offer product adaptation support. Based on your needs, we can work to refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match the specific requirements of your target market.
Do you source raw materials from reliable suppliers?
Yes. Partner facilities are required to use raw materials from qualified suppliers with traceability records covering meat, grains, and additives. Raw material certificates are checked regularly to ensure safety.
What is the minimum order quantity (MOQ) for cooperation?
Our MOQ is flexible. For regular products, the MOQ is typically 10 cases; for customized products, we can discuss a reasonable minimum based on production feasibility.
What kind of after-sales support is provided?
If you encounter issues such as product damage during delivery or quality concerns, our team will respond within 24 hours to resolve problems, including arranging replacements or refunds based on the situation.
Petra Pet
