❓ Frequently Asked Questions
What types of pet food products do you focus on?
We mainly provide solutions for high-quality pet food, with a key focus on pet wet food (formulas for senior pets, puppies, and kittens), curated dry pet food, and functional treats tailored for global market needs.
How is quality and safety ensured?
Our facilities are certified by ISO and HACCP. Every product undergoes multi-layered checks, from ingredient selection to third-party professional lab testing, ensuring safety and nutritional compliance.
Can formulas or packaging be customized?
Yes, we offer product adaptation support. We can refine formulas (e.g., hypoallergenic options) and adjust packaging sizes or designs to match your specific market requirements.
Are raw materials sourced from reliable suppliers?
Absolutely. All partner facilities use raw materials from qualified suppliers with full traceability records for meat, grains, and additives, ensuring consistent product safety.
What is the minimum order quantity (MOQ)?
Our MOQ is flexible. For standard wet food products, it is typically 10 cases. For customized formulas or packaging, the MOQ is discussed based on production feasibility.
What kind of after-sales support is provided?
Our team responds within 24 hours to any concerns regarding product damage or quality. We work diligently to resolve issues through replacements or refunds to ensure complete satisfaction.
Petra Pet
