Frequently Asked Questions
What are your delivery terms?
Our delivery terms include FOB Qingdao and EXW.
What is your delivery time?
Generally, it takes 15-30 days after receiving your prepayment. The exact delivery time depends on the specific project and order quantity.
Can you produce according to samples?
Yes, we can manufacture products according to your provided samples or design ideas.
Do you provide samples?
If we have ready-made parts, we can provide samples free of charge, but the customer is responsible for the express delivery costs.
Do you test all goods before delivery?
Yes, we perform rigorous testing on all products to ensure that the food is 100% healthy and safe.
How do you maintain long-term business relationships?
We maintain high quality standards and offer competitive, reasonable pricing to ensure our customers benefit. We always welcome clients to visit our production facilities.
Petra Pet
