?
Frequently Asked Questions
Q1: Where is your production facility located?
A1: Our factory is a comprehensive enterprise integrating R&D, production, and sales of pet food, located in the High-end Food Industrial Park in Shandong Province, China.
Q2: What is the Minimum Order Quantity (MOQ)?
A2: Our MOQ is 1 ton. We also support LCL (Less than Container Load) for different items to meet your needs.
Q3: Do you provide free samples for testing?
A3: Yes, we offer free samples. However, the shipping cost is initially paid by the buyer and will be fully refunded after a formal order is placed.
Q4: What is the typical lead time for an order?
A4: For customized logos and packaging, it takes at least 2 weeks. Orders from our standard stock brands usually take 7-10 days.
Q5: Do you offer OEM and ODM services?
A5: Absolutely. We provide comprehensive OEM & ODM services and have a wide selection of items from over 20 sub-brands.
Q6: What is the shelf life of the wet cat food?
A6: Our canned pet food has a shelf life of 24 months when stored under proper conditions.
Petra Pet
