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Frequently Asked Questions
What types of pet food products do you focus on?
We mainly provide solutions for high-quality pet food, with a key focus on pet wet food (e.g., formulas for senior pets, puppies/kittens). We also offer carefully curated dry pet food and functional pet treats.
How do you ensure the quality and safety of pet food?
Our factory is certified by ISO, HACCP, and other standard certificates. Every product undergoes multi-layered checks: from ingredient selection and in-production oversight to pre-delivery testing by third-party professional labs.
Is it possible to customize formulas or packaging?
Yes, we offer product adaptation support. Based on your needs, we can refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match your target market.
Are raw materials sourced from reliable suppliers?
Yes. We require all partner facilities to use raw materials from qualified suppliers with traceability records covering meat, grains, and additives.
What is the minimum order quantity (MOQ)?
Our MOQ is flexible. For regular products, the MOQ is typically 10 cases; for customized products, we can discuss a reasonable minimum based on production feasibility.
What kind of after-sales support is provided?
If you encounter issues like product damage during delivery or quality concerns, our team will respond within 24 hours to resolve problems, including arranging replacements or refunds.
Petra Pet
