QWhat types of pet food products do you focus on?
We mainly provide solutions for high-quality pet food, with a key focus on pet wet food (e.g., formulas for senior pets, puppies/kittens). We also offer carefully curated dry pet food and functional pet treats, all tailored to meet global pet owners' needs.
QHow do you ensure the quality and safety of the pet food?
Our factory is certified by ISO, HACCP, and other standard certificates for pet food. Every product undergoes multi-layered checks: from ingredient selection and in-production oversight to pre-delivery testing by third-party professional labs.
QIs it possible to customize pet food formulas or packaging?
Yes, we offer product adaptation support. Based on your needs, we can refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match the specific requirements of your target market.
QWhat is the minimum order quantity (MOQ) for cooperation?
Our MOQ is flexible and tailored to your business needs. For regular products, the MOQ is typically 10 cases; for customized products, we can discuss a reasonable minimum based on production feasibility.
QWhat's the typical delivery time after an order is confirmed?
It depends on your location and order volume. For most markets, we coordinate logistics to deliver within 4–8 weeks post-production and quality inspection. We'll share a clear timeline once details are confirmed.
QWhat kind of after-sales support do you provide?
If you encounter issues such as product damage during delivery or quality concerns, our team will respond within 24 hours. We'll work to resolve problems, including arranging replacements or refunds based on the situation.
Petra Pet
