Q1: What is the sample charge and is it refundable?
A: Normally it is $80∼$150 USD/design (Size≤40cm). We refund the sample fee when the first order quantity reaches 5,000PCS/design.
Q2: What is the typical lead time for production?
A: For 20,000PCS, it takes about 45 days. For larger orders up to 100,000PCS, it takes roughly 60-70 days.
Q3: What is your Minimum Order Quantity (MOQ)?
A: Normally, the MOQ is 2,000PCS per design. For new clients, we can accept a trial order of 1,000PCS per design.
Q4: What safety standards do your toys comply with?
A: Our plush toys comply with EN71, ASTM, CPSIA, CCPSA, and safety regulations for other international markets.
Q5: What are your payment options for mass production?
A: We accept T/T (30% deposit, 70% before releasing Bill of Lading) and L/C for larger orders.
Q6: Can I use my own forwarding company?
A: Yes, you can appoint your own forwarding company. Please have them contact us 10-15 days before the delivery date.