Frequently Asked Questions
Where is your factory located?
Our factory is located in a professional Food Industrial Park in Shandong Province, China, specializing in pet food and supplies.
What is your Minimum Order Quantity (MOQ)?
The MOQ is generally 1 ton. We also support LCL (Less than Container Load) for combining different items.
Do you offer free samples?
Yes, we provide free samples. Shipping costs are initially paid by the buyer and will be refunded after a formal order is placed.
How long will it take to finish an order?
Customized orders with private labels usually take at least 2 weeks. Standard brand orders typically take 7-10 days.
Can you provide OEM & ODM services?
Yes, we offer professional OEM and ODM services. You can also select from our existing range of sub-brands.
What quality standards do your products follow?
Our products meet international standards including FDA, ISO, HACCP, SGS, and CE certifications for pet food safety.
Petra Pet
